[Hiring] Customer Support Specialist II @True Link Financial

Role Description

As a Customer Support Specialist, you will quickly become an integral member of our Customer Support team and a go-to expert on our customers. You will field a variety of inbound phone, email, and live chat inquiries from both our cardholders and card administrators, providing warm, professional customer service to those who rely on our services.

If you are someone who values helping people, gets energized by speaking with customers over the phone, has great attention to detail, brings excellent written and verbal communication skills, and possesses a high degree of empathy and patience, this could be the role for you - we encourage you to apply!

This is a remote position, and you are welcome to work from anywhere in the US.

What You'll Do

• Provide exceptional support to our customers via phone, email, and live chat.
• Support two distinct customer types:
  • Cardholders who depend on the True Link Card for their daily financial needs.
  • Card Administrators, responsible for funding and managing the True Link Cards.
• Know the ins and outs of the True Link Card’s capabilities.
• Learn and embody the “True Link Voice” - our unique way of communicating with customers.
• Share customer feedback and experiences with the team.
• Proudly represent our company, known for providing top-notch customer support.

Who You Are

• Strong communicator - patient, kind, and empathetic listener; skilled writer.
• Resilient - energized by speaking with customers over the phone, up to five hours a day.
• High degree of personal responsibility and ownership in helping customers.
• Previous professional experience in hospitality or customer service.
• Ambitious and oriented to learning - excited to learn and navigate new tech platforms.
• Familiar with remote work and technology.
• Understands how to use a Mac computer and troubleshoot technical issues.
• Experience using a CRM and ticketing tools like Zendesk.

Requirements

• Special consideration for applicants with weekend availability.
• Experience working in hospitality, such as restaurants or hotels.
• Experience as a health care coordinator or similar role.
• Experience managing live chats, often multiple instances at the same time.
• Experience helping customers with troubleshooting technical issues for both Mac and Windows.

Benefits

• Competitive wages.
• Health, dental & vision coverage.
• Paid parental leave.
• 12 paid holidays.
• Professional development budget.
• Awesome vacation package.