[Hiring] Customer Support Specialist @Interface

Role Description

As a Customer Support Specialist, you’ll play an important role in supporting our customers and partnering closely with Account Executives to grow and sustain the business. You’ll be part of a collaborative team where your organization, communication, and problem-solving skills make a real impact.

• Primary responsibilities will center around order entry, although will be fully trained on all aspects of the CS role.
• Manage projects of high complexity within our CRM system by overseeing all sales phases from when the project is a new lead to developing and subsequently bringing POs in.
• Call on Flooring Contractors, General Contractors, Architects, Designers, and all End Users (hospitals/higher ED, K-12, etc.).
• Complete weekly tasks generated through CRM through customer accounts and opportunities.
• Recommend products for various technical spaces within facilities and review take-offs and drawings with an understanding of blueprints.
• Manage inventory levels with customers to ensure our nora product meets their demanding installation schedules.
• Work with customers to change colors when inventory is not available, by checking alternate colors and sending all parties involved new samples.
• Work alongside the technical team to ensure mock-ups and sales trials are created and shipped out in a timely manner.
• Conduct weekly calls with the AE to review the 30-60-90 report and assess sales phases for accuracy.
• Follow up with awarded contractors to obtain POs in order to meet monthly sales numbers.
• Put together freight quote request sheets and work directly with the warehouse to get freight costs for expedited orders and customer carrier choice.
• Work with purchasing to manage the customs process.

Qualifications

• Ability to prioritize multiple, simultaneous assignments in a fast-paced environment.
• Strong interpersonal communication skills.
• Strong team mentality.
• Technical aptitude and ability to learn and retain product specs, installation processes, and uses.
• Experience using Microsoft Office Suite.

Requirements

• Understanding of the construction process and timeline.
• Understanding of international shipping and customs process.
• Experience using an ERP system.
• Experience using a CRM system.
• Ability to manage work across 3 operating platforms: Salesforce, JD Edwards.

Benefits

• Remote work opportunity.

Company Description

Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. Our portfolio includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs. We innovate in a way that combines design, performance, and sustainability—without compromise.

Trusted by architects, designers, and building professionals worldwide, we help bring bold visions to life with solutions that deliver real, measurable impact. Building on more than 30 years of sustainability progress and industry-first innovation, we remain ‘all in’ on our goal of becoming carbon negative by 2040, without the use of offsets.