[Hiring] Customer Support Specialist @Mercury Insurance Services, LLC

Role Description

We are seeking a motivated and detail-oriented professional to join our team in a dynamic and fast-paced environment as a Customer Support Specialist. In this role, you will be responsible for processing customer transactions, resolving issues, and delivering exceptional customer service while maintaining high standards of communication, accuracy, and efficiency.

• Respond to various types of customer service interactions including phone, live chat, SMS, email, and social media.
• Assist customers with basic policy questions, billing questions, report new claims, and process policy changes.

Qualifications

• High School diploma or equivalent; some college preferred.
• Minimum 1 year experience in a customer service and/or call center role; experience with high volume calls preferred.
• Prior experience working in a remote environment is a plus.
• Must be able to type a minimum of 30 WPM.

Requirements

• Proficient in Word, Excel, and Outlook for document management, communication, and data entry.
• Ability to process customer transactions, handle updates, and make necessary adjustments.
• Strong written and verbal communication skills, including active listening.
• Ability to provide exceptional service by addressing customer inquiries and resolving issues in a timely manner.
• Strong critical thinking skills to investigate and resolve customer issues.
• Ability to analyze complex customer concerns and apply logical solutions.
• Multi-tasking ability to handle multiple inquiries or tasks simultaneously with attention to detail.
• Ability to accept and act on feedback to drive continuous improvement.
• Consistently demonstrates commitment to meeting deadlines and maintaining a high standard of performance.
• Highly driven and self-motivated with the ability to work in a fast-paced environment.

Benefits

• Competitive compensation.
• Flexibility to work from anywhere in the United States for most positions.
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours).
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus).
• Medical, dental, vision, life, and pet insurance.
• 401 (k) retirement savings plan with company match.
• Engaging work environment.
• Promotional opportunities.
• Education assistance.
• Professional and personal development opportunities.
• Company recognition program.
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions.