[Hiring] Customer Support Specialist @SCM Services d’assurances

Role Description

We are seeking a Full Time Customer Support Specialist to join our team in Arkansas! This is a remote based position. Reporting to the Specialty Group Team Lead, the Customer Support Specialist is responsible for certain programs and the day-to-day upkeep of claims.

IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to:

• Auto physical damage
• Inland marine cargo
• Dealers' open lot
• Property damage (commercial and homeowners)
• General liability

Job Responsibilities:

• Provides administrative support for client claims
• Maintains Claim Databases
• Sets up all new claims within the required time frame
• Answer all phone calls for client programs
• Provides follow up to all open claims in client systems and claim files
• Fills in on other programs when needed
• Attends monthly team meetings
• Other duties as assigned

Qualifications

• 1-2 years relatable customer support experience
• High School Diploma or Equivalent required
• Bachelor’s degree is preferred

Requirements

• Proficient in Microsoft Office
• Strong writing skills and proper use of grammar to document claim file notes clearly with all communications and activities that occur during handling the claim
• Excellent time management skills
• Strong Communicator (verbal and written)
• Ability to multi-task and handle high volume of concurrent tasks
• Work collaboratively with others inside and outside the company

Benefits

• Hourly Rate of Pay: $17 USD per hour
• We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Environment/Working Conditions

• Only US residents will be considered
• Dynamic environment with tight deadlines, number and changing priorities
• All prospective employees must pass a background check
• Office environment including prolonged periods of computer use
• Remote working, but may be called into work in the office temporarily or permanently at any time

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third-party recruiters and hereby request agencies do not contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.