[Hiring] Customer Support Specialist @TEAM International Services, Inc.

Role Description

The Customer Support Specialist - Junior provides direct assistance to customers through multiple channels, ensuring inquiries, requests, and incidents are resolved in a timely and professional manner. This role combines strong communication skills with basic technical knowledge to troubleshoot common issues, document cases, and escalate when necessary. The specialist will contribute to maintaining customer satisfaction and strengthening long-term relationships.

• Manage customer inquiries via email, chat, or phone, delivering clear and professional communication.
• Handle tickets in the CRM/ticketing platform, ensuring accurate logging, classification, and follow-up.
• Troubleshoot and resolve level 1 issues related to customer accounts, orders, or basic technical concerns.
• Escalate unresolved or complex cases to the appropriate teams following internal procedures.
• Contribute to the knowledge base by documenting solutions and best practices.
• Provide feedback in daily or weekly meetings on recurring issues and improvement opportunities.
• Support internal and external stakeholders by ensuring timely updates on case status.
• Collaborate with cross-functional teams (IT, Operations, Finance, etc.) to address customer needs holistically.

Qualifications

• Manage customer inquiries via email, chat, or phone, delivering clear and professional communication.
• Handle tickets in the CRM/ticketing platform, ensuring accurate logging, classification, and follow-up.
• Troubleshoot and resolve level 1 issues related to customer accounts, orders, or basic technical concerns.
• Escalate unresolved or complex cases to the appropriate teams following internal procedures.
• Contribute to the knowledge base by documenting solutions and best practices.
• Provide feedback in daily or weekly meetings on recurring issues and improvement opportunities.
• Support internal and external stakeholders by ensuring timely updates on case status.
• Collaborate with cross-functional teams (IT, Operations, Finance, etc.) to address customer needs holistically.

Requirements

• Manage customer inquiries via email, chat, or phone, delivering clear and professional communication.
• Handle tickets in the CRM/ticketing platform, ensuring accurate logging, classification, and follow-up.
• Troubleshoot and resolve level 1 issues related to customer accounts, orders, or basic technical concerns.
• Escalate unresolved or complex cases to the appropriate teams following internal procedures.
• Contribute to the knowledge base by documenting solutions and best practices.
• Provide feedback in daily or weekly meetings on recurring issues and improvement opportunities.
• Support internal and external stakeholders by ensuring timely updates on case status.
• Collaborate with cross-functional teams (IT, Operations, Finance, etc.) to address customer needs holistically.

Benefits

• Flexible engagement models.
• Work alongside top IT global talent.
• Full compliance with security and regulatory standards.
• Customized IT and software development solutions.
• A supportive and collaborative work environment.