[Hiring] Customer Support Specialist @SignerX.com

Role Description

As a Customer Support (also known as “Happiness Engineer”), you will be responsible for keeping the wheels of a growing startup turning!

• You are the bridge between ApproveMe.com and our users.
• You will handle sales questions, general technical support, and help users get to know the ins and outs of ApproveMe.com’s WP E-Signature plugin.
• You will facilitate tasks that are billing, user, or site-related.
• Full Time or Part Time, we are searching for individual freelance contractors available for both.
• Our support team is critical, engaging with customers and potential customers daily.
• We are looking for long-time WordPress users who can troubleshoot WordPress sites and customize plugins and themes.
• Self-starters with incredible people skills and fluency in English are required.
• Bar-tending or restaurant experience is a bonus.

Qualifications

• You’re a Google spreadsheet wizard.
• You’re amazing at following directions.
• You’re passionate about research and helping people.
• You’re incredibly organized and detailed.
• You’re positive and enjoy making another person’s day.
• You’re an excellent communicator who ensures nothing slips through the cracks.
• You’re a self-starter who loves taking initiative and seeing things through to completion.
• You have the curiosity and desire to learn and grow your skills.
• You take pride in the quality and craftsmanship of your work.
• You have prior WordPress experience and understand how plugins work, including troubleshooting.
• You are a linguistic legend with a strong command of the English language.

Requirements

• Personal Computer with reliable Internet Access.
• Availability to participate in bi-weekly audio/video meetings between 8 am - 5 pm PST.
• Available for 40+ hours per week (this is a full-time position).

Benefits

• Competitive Local Salary.
• Work from your home; our team is spread out globally.
• We provide or reimburse software needed as well as books or courses for continued learning.
• Opportunity to solve challenging and meaningful problems that make a difference.
• Custom branded laptop at your five-year anniversary.
• Ability to work with some of the best people in the business through frequent interactions.
• No politics, no b.s., and no jerks.

Company Description

ApproveMe.com is a startup located in Phoenix, AZ. Our product WPESign™ transforms a WordPress powered website into a legally binding, court-recognized document signing application.