[Hiring] Customer Support Specialist @Physitrack

Role Description

In this role, you will:

• Work with clinics already on our platform using RTM, from accepting the policy through to a first patient enrolled and a first episode reaching CPT eligibility.
• Answer the questions clinicians actually ask, such as:
  • What counts as remote review time?
  • When does a code become billable?
  • How does copay work outside Medicare?
• Build the material our sales and customer success teams use, and teach them to use it.
• Join calls with prospective customers where clinical credibility is what moves the conversation.

You would not:

• Perform clinical monitoring on behalf of any practice.
• Have access to patient clinical data.

Qualifications

• Experience of RTM / CMS codes.
• A licensed PT, ideally with outpatient private practice experience.
• Comfortable on the phone with busy and skeptical practice owners.
• No prior sales experience required, but should enjoy changing someone's mind.

Requirements

• Availability of around 1-10 hours a week, US hours.
• Compensation of $65 to $90 per hour depending on experience.

How to apply

Tell us about a time you got a clinician to adopt something they were resistant to. That is the job.