[Hiring] Customer Support Specialist @EverCommerce

Role Description

As a Customer Support Specialist for Timely, you’ll be part of our global Support team, helping our customers get the most out of Timely and ultimately helping their businesses thrive.

• Deliver fast, friendly and high-quality customer support across phone, email, chat and social media.
• Investigate and troubleshoot customer issues, finding the right solution even when the answer isn’t obvious.
• Help customers get more value from Timely and confidently use our platform to run their businesses.
• Build genuine relationships and deliver an authentically human customer experience.
• Look for ways to continually improve how we support our customers.
• Collaborate across Timely to solve problems, share knowledge and deliver great customer outcomes.

Qualifications

• You have technical support experience at another SaaS company - and if you have experience in the beauty and wellness industry then even better!
• You're a naturally gifted communicator with confidence in resolving issues live over the phone and have outstanding writing skills.
• You're able to translate tech language into plain English.
• You handle stressful situations with clarity, compassion and great judgement.
• Your natural working mode is proactive, quick, precise and empathic. You love investigating problems and delivering solutions and value to customers.
• You thrive without micromanagement and are comfortable with rostered work hours to support customers over the phone.
• You have experience with contemporary support software such as Zendesk and productivity apps such as Slack.

Requirements

• You must be legally entitled to work in the UK.

Benefits

• We lead with inclusion and use our values to inform our decisions.
• We succeed together and celebrate the things that make us unique.
• We’re big believers in work-life balance and offer additional annual leave.
• You’ll have the flexibility to work from home or the office.
• You’ll enjoy a professional development budget to fuel your growth.
• An annual wellness allowance to fund the things that support your wellbeing.