[Hiring] Customer Support Specialist @Donorbox

Role Description

We’re looking for someone passionate about stellar customer support to join our Customer Success and Intelligence (CSI) team! Our product is web-based and technical in nature, so our ideal candidate must be skilled enough to tackle complex queries about Donorbox and help customers solve any technical issues. The Customer Support Specialist will play a key role in maintaining our excellent company reputation for supporting and responding to customer needs.

Responsibilities

• Respond to e-mail support tickets promptly, providing support and information as required
• Investigate issues and assist the Support Development team in identifying bugs
• Handle complex technical issues and maintain an accurate understanding of those issues
• Assist in updating our knowledge base in Zendesk as needed
• Provide product usage guidance and best practices to customers
• Monitor customer feedback and suggest improvements to enhance the customer experience

Qualifications

• Experience with support ticketing software (Zendesk preferred)
• Excellent analytical and problem-solving skills
• Ability to explain complex ideas in a concise and simple way
• Excellent written and verbal English communication skills
• SaaS experience

Requirements

• Fully remote based in Latin America (El Salvador, Mexico, Brazil, and Colombia)
• Salary: $923.09 bi-weekly

The Application Process

• Apply here and fill out our questions to tell us about you!
• Assignment
• Prescreen Call with the Talent Team
• Interview with Hiring Manager
• Panel/Final Interview
• Background & Reference Checks