[Hiring] Customer Support Specialist @Swapcard

Role Description

• Support all users of the platform before, during, and after their event
• Run regular webinars for event organizers and exhibitors
• Help the event team create content for attendees, exhibitors, and organizers
• Provide online and/or onsite support for events throughout their duration

Qualifications

• Prior experience in customer service, support, or project management
• Experienced and/or interested in tech and events
• Excellent interpersonal skills
• Collaborative with the ability to work autonomously
• Service-oriented & empathetic toward clients
• Startup mindset - ready to learn, adapt and initiate quickly
• Passionate, proactive, and involved
• Optimistic and calm when under pressure
• Available to work on a weekend and flexible with working on shifts

Requirements

• Screening Interview with a recruiter from our people team
• A remote exercise to demonstrate and assess your skills
• Manager review with your future reporting manager
• Leadership review with one of our department leaders
• Reference check conducted by our people team
• Offer

Benefits

• International team with 40+ nationalities (more on the way!) 🌍
• Remote-first policy with headquarters in Paris 🗼
• Thriving startup with career growth opportunities 🪴
• Open-minded culture that appreciates differences 👽
• Feedback-driven, supportive & curious team with a DIY mindset 🤔 🛠
• Generous Paid Time Off to ensure you have time for what matters most ❤️🏡
• Remote perks designed to optimize your working experience 🎁
• In-person social gatherings to celebrate our achievements 🏝️
• 100% of your health insurance contribution paid by Swapcard 🏥
• Work-from-home budget (one-off contribution for equipment in addition to your initial equipment setup) 🖇️
• Co-working space budget to support remote work in professional environments 💼
• Learning budget to help you develop new and existing skills 🤓
• Mental health care initiatives to support your well-being 🧘

Equal Opportunity

Swapcard is committed to upholding equal employment practices and making merit-based employment decisions. We welcome individuals from all backgrounds, abilities, and experiences to apply, regardless of race, nationality, religion, sexual orientation, gender identity, pregnancy status, age, marital status, and status as a veteran.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.