[Hiring] Customer Support Specialist @Multibank Group

Role Description

We are seeking a Customer Support Specialist (Mandarin Speaker) to deliver responsive and professional support to clients across global markets. This role will primarily support Chinese-speaking clients during UK coverage hours and requires availability to work evening shifts.

Responsibilities

• Respond to client queries across live chat, email, and phone promptly and professionally.
• Provide support to Chinese-speaking clients across UK and Canada coverage hours.
• Deliver high-quality support during evening shift operations, ensuring service-level agreements and response-time targets are met.
• Support clients through account opening, verification, funding, and withdrawal processes.
• Help clients navigate MT4, MT5, and the MultiBank-Plus platform.
• Escalate complex or sensitive cases to the relevant internal team and follow through to resolution.
• Keep accurate records of client interactions and contribute to knowledge-base improvements.
• Follow all compliance, KYC, and data-protection requirements.

Qualifications

• Strong written and verbal communication skills.
• Fluency in Mandarin and English, both written and spoken. Cantonese is an advantage.
• A client-first attitude with patience, professionalism, and the ability to remain calm under pressure.
• Comfortable supporting clients across live chat, email, and phone.
• Eligibility to work remotely from the relevant location.

Requirements

• Experience in customer support within Forex, fintech, brokerage, online trading, or financial services.
• Familiarity with MT4, MT5, CRM systems, and ticketing platforms.
• Experience supporting Chinese-speaking clients in a regulated financial services environment.

Benefits

• Work with one of the world’s leading financial derivatives institutions.
• Competitive salary plus performance-based incentives.
• Access to a dynamic, international, and fast-growing environment.
• Strong opportunities for career progression within a global financial group.
• Be part of a business committed to innovation, excellence, and long-term growth.
• Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.