[Hiring] Customer Support Specialist @Personalbüro U. Herrmann

Role Description

We are partnering with a leading global customer experience provider to recruit Polish-speaking Customer Support Specialists for a remote role based anywhere in Greece. In this position, you will provide support to customers of a globally recognized technology brand, assisting them with product-related questions, troubleshooting, and after-sales service. You will work in a dynamic international environment, focused on delivering an excellent customer experience.

• Support customers via phone, email, and chat
• Provide technical assistance and troubleshooting for products and services
• Help customers with orders, returns, cancellations, and delivery-related issues
• Resolve customer inquiries efficiently while ensuring a positive experience
• Follow structured support processes and internal guidelines
• Maintain accurate documentation of customer interactions
• Ensure high levels of customer satisfaction and first-contact resolution
• Escalate complex issues to specialized teams when necessary

Qualifications

• Fluent Polish or Italian or French (C1/C2) with good English skills (B2)
• Strong communication and customer service skills
• Interest in technology and consumer electronics
• Good computer skills and ability to navigate multiple systems
• Ability to multitask and work in a fast-paced environment
• Problem-solving mindset and attention to detail
• Previous experience in customer support is a plus, but not required

Benefits

• Full-time remote position anywhere in Greece
• Rotational shifts (Monday to Sunday)
• Paid training with onboarding and nesting period
• Work-from-home setup with equipment provided
• Opportunity to support a globally recognized tech brand
• International and multicultural work environment
• Career growth opportunities within a global organization
• Continuous training and development programs