[Hiring] Customer Support Specialist @Sagetap

Role Description

As a Customer Support Specialist, you will serve as the first line of support for both Sages and Vendors on the Sagetap platform. You will help resolve issues, answer questions, and ensure users have a smooth, thoughtful experience across the marketplace.

This is a highly detail-oriented and customer-focused role that requires strong communication, organization, and problem-solving skills. You’ll work closely with internal teams to identify recurring issues, improve support processes, and help create a positive experience for everyone using the platform.

You are comfortable operating in a fast-moving startup environment and enjoy helping people solve problems quickly and thoughtfully.

What You Will Do

• Manage inbound support requests through Intercom and other support channels
• Respond to customer questions with care, clarity, and professionalism
• Troubleshoot platform issues and escalate bugs or technical problems when needed
• Support the Sage verification process and review application details for accuracy
• Maintain organized records and support documentation
• Help build and improve self-service support resources and FAQs
• Identify recurring customer pain points and share feedback with Product and Operations teams
• Partner cross-functionally to improve the overall customer experience
• Support operational projects and administrative tasks as needed

Qualifications

• 1–3 years of experience in customer support, operations, customer success, or similar roles
• Strong written and verbal communication skills
• Highly organized with strong attention to detail
• Calm, thoughtful, and solutions-oriented under pressure
• Comfortable learning new systems and troubleshooting issues
• Strong follow-through and accountability
• Experience with Intercom or support platforms is a plus
• Excited to work in a collaborative, early-stage startup environment

Requirements

• Remote-friendly (CA or NYC preferred)
• Tools: Intercom, Slack, Zoom, and modern collaboration platforms
• Environment: Fast-moving, collaborative, and high ownership

Benefits

• Early-stage equity
• $50-80K + 401(k)
• Comprehensive healthcare benefits
• Opportunity to help shape customer experience at a growing startup
• Exposure to executive-facing marketplace operations