[Hiring] Customer Support Specialist @Revvity

Role Description

Join us as the go-to technical ally for Newborn Screening scientists and bioinformatics users. You will diagnose and resolve issues across next-generation sequencing (NGS) workflows, translate complex concepts into practical guidance, and champion customer needs with cross-functional teams. This is a remote-first role with up to 40% travel for on-site support, training, and collaborations.

Qualifications

• Bachelor’s degree or higher in bioinformatics, computational biology, computer science, or a related field.
• 2 years of hands-on experience analyzing next generation sequencing data; familiarity with NGS data formats, pipelines, and quality control processes.
• Strong communication and problem-solving skills.
• 40% Travel.

Requirements

• Experience in clinical genetics laboratory (Bioinformatics for sequencing).
• Experience in / understanding of a Newborn Screening laboratory setup will be an advantage.
• Background supporting NGS analysis pipelines or clinical genomics software in a customer-facing role.
• Familiarity with cloud computing.
• Masters degree in bioinformatics, computational biology.

Benefits

• Medical, Dental, and Vision Insurance Options.
• Life and Disability Insurance.
• Paid Time-Off.
• Parental Benefits.
• Compassionate Care Leave.
• 401k with Company Match.
• Employee Stock Purchase Plan.