[Hiring] Customer Support Specialist @NRC Health

Role Description

As a Customer Support Specialist, you have a passion for providing exceptional customer service and a relentless drive to resolve issues. You will be:

• Responding to customer requests via calls, email, and chat.
• Quickly assessing needs to provide accurate support and resolve issues in a timely manner.
• Escalating issues to other teams as needed, facilitating quick follow-through and closing the loop with the customer.
• Documenting all support interactions in detail.
• Maintaining a high-touch, calm, courteous, and professional demeanor at all times.
• Using problem-solving and people skills to resolve issues quickly and provide exceptional customer experiences.
• Staying up-to-date on company news, product statuses, new features, and process changes.
• Using available resources to troubleshoot and resolve issues.
• Contributing to materials as needed to assist the team in resolving issues quickly.
• Performing other duties as assigned.

Qualifications

• Associates degree or 1-2 years of related customer service/customer support experience.
• Strong written, verbal, and interpersonal communication skills.
• Exceptional self-motivation, time management, and problem-solving skills.

Requirements

• Eager to deliver the best possible experience in all customer interactions.
• Enjoy supporting customers and working to resolve issues in a timely fashion.
• Calm, courteous, and professional at all times when providing customer service.
• Aptitude for technology and a willingness to learn and adapt to change.
• Exceptional evaluative, analytical, and problem-solving skills with keen attention to detail.
• Ability to dive into details and present ideas in a business-friendly, user-friendly language to all customers.
• Capable of simultaneously managing multiple streams of work to improve satisfaction and retention by meeting or exceeding customer expectations.

Benefits

• 4+ weeks time off.
• Up to 12 weeks paid support for parental and emergency leave.
• Complimentary lifestyle and financial coaches.
• A wellness program.
• A comprehensive insurance plan.

Compensation

In the spirit of pay transparency, we are excited to share the hourly range for this position is $21.63-$25.96 an hour, exclusive of fringe benefits or potential bonuses. Your final base salary compensation will be determined based on factors such as skills, education, and/or experience.

We also offer a generous compensation and benefits package. For more information on specific benefits, please refer to our Careers Page.

Inclusion & Belonging

At NRC Health, Inclusion & Belonging are essential to our mission as a company devoted to greater Human Understanding. For information about our efforts in this area, please refer to our Equal Employment Opportunity policy.