[Hiring] Customer Support Specialist @8am

Role Description

8am is looking for a professional and highly motivated problem solver to join our Customer Support Team. As a Customer Support Specialist, Payments, you will be responsible for ensuring every 8am customer receives consistent and reliable service and support through every interaction.

• Answer inbound customer support calls and provide necessary product troubleshooting and support
• Timely response to incoming customer support inquiries via email, phone, and support ticketing system
• Ensure customers receive consistent and reliable service and support during every interaction
• Stay informed and knowledgeable regarding new product releases
• Document found issues and steps to reproduce
• Investigate issues reported by customers
• Educate our customers on how to use Mycase/LawPay/CPACharge products
• Other duties as assigned

Qualifications

• Bachelor’s degree
• 2+ years experience in a customer support role
• Must have excellent interpersonal and professional communication skills; both written and verbal
• Maintain a high level of professionalism, integrity, and ethics
• Excellent time management and people skills
• Works well in a team setting
• Must be able to react positively to difficult situations
• Knowledge of Windows, PowerPoint, Word, Excel, or similar programs required
• Must be able to answer inbound support calls daily
• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation

Requirements

• The pay range for this position is between $20 - $27 per hour
• This position is non-exempt and eligible for overtime

Benefits

• Health Insurance Coverage: A variety of medical, dental, and vision plans, including a 100% company-paid HDHP plan for employees
• Financial perks: Competitive compensation and benefits package including annual bonuses, equity options, and 401(k) or RRSP if in Canada, with a company match for all team members
• Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for new parents
• Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching
• Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development
• Giving back to the communities around us: Charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually)
• Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform