[Hiring] Customer Support Specialist @8am
Customer Support Specialist @8am
Customer Service
Salary usd 20 - 27 per..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 3wks ago

[Hiring] Customer Support Specialist @8am

3wks ago - 8am is hiring a remote Customer Support Specialist. ๐Ÿ’ธ Salary: usd 20 - 27 per hour ๐Ÿ“Location: USA

Role Description

8am is looking for a professional and highly motivated problem solver to join our Customer Support Team. As a Customer Support Specialist, Payments, you will be responsible for ensuring every 8am customer receives consistent and reliable service and support through every interaction.

  • Answer inbound customer support calls and provide necessary product troubleshooting and support
  • Timely response to incoming customer support inquiries via email, phone, and support ticketing system
  • Ensure customers receive consistent and reliable service and support during every interaction
  • Stay informed and knowledgeable regarding new product releases
  • Document found issues and steps to reproduce
  • Investigate issues reported by customers
  • Educate our customers on how to use Mycase/LawPay/CPACharge products
  • Other duties as assigned

Qualifications

  • Bachelorโ€™s degree
  • 2+ years experience in a customer support role
  • Must have excellent interpersonal and professional communication skills; both written and verbal
  • Maintain a high level of professionalism, integrity, and ethics
  • Excellent time management and people skills
  • Works well in a team setting
  • Must be able to react positively to difficult situations
  • Knowledge of Windows, PowerPoint, Word, Excel, or similar programs required
  • Must be able to answer inbound support calls daily
  • Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation

Requirements

  • The pay range for this position is between $20 - $27 per hour
  • This position is non-exempt and eligible for overtime

Benefits

  • Health Insurance Coverage: A variety of medical, dental, and vision plans, including a 100% company-paid HDHP plan for employees
  • Financial perks: Competitive compensation and benefits package including annual bonuses, equity options, and 401(k) or RRSP if in Canada, with a company match for all team members
  • Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for new parents
  • Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching
  • Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development
  • Giving back to the communities around us: Charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually)
  • Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform
Before You Apply
๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Customer Support Specialist @8am
Customer Service
Salary usd 20 - 27 per..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 3wks ago
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๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply โœ“
Applied โœ“
Sent Follow-Up โœ“
Interview Scheduled โœ“
Interview Completed โœ“
Offer Accepted โœ“
Offer Declined โœ“
Application Denied โœ“
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