[Hiring] Customer Support Specialist @ Bloomerang

Role Description

As a Customer Support Specialist, you will provide excellent customer service and day-to-day support for all of Bloomerang’s customers by answering their Bloomerang questions via email, live chat, and phone.

What You Will Do

• Apply and demonstrate basic product knowledge while adhering to standard operating procedures to resolve customer issues.
• Demonstrate support for Support initiatives with stakeholders and promptly respond to questions and resolve issues via written, verbal, and electronic communication.
• Carry your own weight in ticket volume (approximately 25 interactions per day).
• Assist our wonderful customers with the Bloomerang software.
• Ensure proper software utilization by each of our customers.
• Conduct new customer implementations and training.
• Develop and deliver training webinars to both our customers and internal employees.
• Write and create help documents and videos. Don’t worry, we’ll show you how.
• Assist with general software quality assurance and testing.
• Provide software design and functionality feedback to our Product Development team.

Qualifications

• Ability to apply product knowledge obtained in new hire training and daily activities, support procedures, and policies.
• Problem tracking skills to determine trends or patterns to client system problems.
• A background in providing top-notch customer service.
• Superb written and verbal communication.
• The ability to solve problems quickly.
• Keen troubleshooting ability, and general comfort with computers and software technology.

Benefits

• Health + Wellness: Access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.
• Time Off: Competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave.
• 401k: 401k match to help invest in your future.
• Equipment: Everything you need to be successful, shipped right to your door.
• Compensation: Hourly rate for this position is $18.00 - $22.00 per hour, with eligibility for a discretionary bonus.
• Location: Permanent, full-time, fully remote position (within the U.S. and select Canadian Provinces only).
• Accommodations: Applicants who require accommodations may contact [email protected] to request an accommodation in completing an application.