[Hiring] Customer Support & Service Coordinator @Agent

Role Description

You will be the main point of contact for the office, acting as the bridge between our customers, our technicians, and management. You won't just be answering phones; you'll be managing the schedule in Service Titan and making sure no customer is left waiting for an update. You’ll work closely with the Office Manager and the owner to keep the daily schedule moving smoothly.

Daily Responsibilities

• Scheduling & Dispatch: Pick up inbound calls and emails, log customer details in Service Titan, and get technicians dispatched to the right jobs.
• Customer Follow-Ups: Call customers the day after a job is finished to make sure they’re satisfied and to give them updates on any parts we need to order.
• Team Coordination: Join quick daily check-ins with the team and use a shared app to keep an eye on technician notes and job statuses.
• Inbox Management: Keep the CRM portal and email inbox organized so builder and client questions are answered quickly.
• Improving the Process: Help us find better ways to handle follow-up messages using basic automation or AI tools to save time.

Qualifications

• 2+ years in customer service, specifically for a home service company (HVAC, Plumbing, or Electrical).
• Knowledge of basic AC terms to communicate comfortably with customers.
• Experience using Service Titan or similar scheduling software.
• Fluent in English; Spanish is a huge plus.
• Comfortable working Eastern Time (ET) hours.
• Organized, neat with work, and calm under pressure.

Requirements

• Availability to work on busy weekends or holidays during extreme weather.

Benefits

• Key part of the team, working directly with the owner to improve business operations.
• Stable, long-term position with a growing company that treats its people well.
• Use of digital apps and simple automation to keep everyone on the same page.