[Hiring] Customer Support & Sales Agent @Foxelli Group

Role Description

This is not your standard support role. At Foxelli, we expect our support team to connect, listen, solve, and sell with empathy.

As a Customer Support & Sales Agent, you’ll be the first human contact for our customers, delivering friendly, helpful service via phone, chat, social media communication, and email. You’ll also conduct phone interviews, offer product recommendations, and drive upsells that genuinely benefit the customer.

This is a full-time role with possible schedules:

• 6:00 PM – 2:00 AM
• 4:00 PM - 12:00 AM (UTC+3)

including a 1-hour break (9-hour total availability per day); May include weekends.

Responsibilities

• Deliver friendly and solution-oriented support via phone, chat, and email
• Conduct structured phone interviews with potential customers to assess needs and recommend products
• Drive upsells by identifying value-aligned opportunities – no pushy tactics here
• Resolve customer issues with calmness, care, and follow-through
• Record feedback and flag trends to help the team improve our services
• Maintain a professional tone that reflects our brand values across all communication channels
• Collaborate cross-functionally to ensure a smooth customer journey from start to finish

Qualifications

• Fluent or near-native spoken English – clear and professional communication is a must
• Proven experience in phone-based customer support and upselling
• Strong emotional intelligence, active listening skills, and the ability to build trust over the phone
• Comfortable working independently and managing a consistent daily workload
• Reliable computer and high-speed internet connection
• Previous remote work experience is a plus

Requirements

• Apply — A simple form that helps us know who’s stepping into our world.
• DiSC Assessment + Ribbon AI Interview — DiSC shows how you work with people. Ribbon is a short, guided video step that helps us understand your thinking style in a calm, private space.
• Text Task — A small real-work challenge so we can see how you approach problems in action.
• Interview — A conversation with your manager to feel the work chemistry, get to know each other, and explore what we could build together.

Benefits

• Full flexibility with your schedule in a fully remote setting, while Hubstaff ensures transparency and fairness.
• Complimentary gym memberships and company-sponsored outdoor adventures for your strength and to keep your physical well-being in check.
• A personal development budget is at your disposal for your personal and professional growth to ensure you keep growing continuously.
• Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure you’re well-rested.
• A budget for your home office setup so you’re comfortable working how you like and where you like.
• Strong company culture and a network of unique individuals that celebrate you.

Eligibility & Location Requirements

This role is 100% remote. Our tribe works primarily in the Eastern European Time Zone (EET — UTC+2/UTC+3). We also use Revolut for payments, so we are open to hiring candidates in countries where Revolut payments are supported.

For full-time roles, we ask that you’re available for at least 5 hours during typical EET working hours — it keeps collaboration smooth and communication easy. (This doesn’t apply to part-time roles.)

Currently, we are hiring in:

• Albania
• Bosnia and Herzegovina
• Croatia
• Czech Republic
• Estonia
• Greece
• Georgia
• Kosovo
• Latvia
• Lithuania
• Moldova
• Montenegro
• North Macedonia
• Poland
• Portugal
• Romania
• Slovakia
• Malta
• Slovenia
• Serbia
• Cyprus
• Bulgaria
• Hungary
• Netherlands
• The United Kingdom
• South Africa