[Hiring] Customer Support Representative @Jane

Role Description

Want to do meaningful work that helps real clinics deliver better care? Jane is a practice management platform used by thousands of health and wellness clinics. Our product is robust, multi-faceted and growing, powering everything from scheduling and charting to payments, telehealth, insurance, and more.

Our Support team isn’t like most. They don’t just answer questions, they play a critical role in deeply understanding clinic needs, solving real problems, and helping practitioners get the most out of Jane. If you thrive in a fast-learning environment, take pride in doing excellent work, and want to be part of something that’s truly making a difference in the world, this could be the place for you.

This role blends support, sales, and onboarding:

• Lead demos, onboarding calls, and real-time support and troubleshooting across phone, chat, and video.
• Focus on quality and effectiveness over scripts or playbooks.
• Support all kinds of learners, tailoring communication to meet people where they are.

We’re growing fast, which means things move quickly - and sometimes messily. If you’re energised by change, open to coaching, and excited to help build something meaningful, we’d love to hear from you.

As we grow, so do the opportunities:

• Become a subject matter expert.
• Shape systems and strategy.
• Grow into people leadership.

Our support team members need to thrive for about 12 months before exploring other roles outside of this one!

Working Remotely, Together:

• The UK team is fully remote, but we get together in person for co-working days every 2-3 months.
• It's a chance to collaborate face-to-face, build relationships, and work together on shared projects.

Qualifications

• Love thoughtful feedback that challenges you.
• Feel at home in complexity, whether it’s navigating software or live problem-solving across channels.
• Always looking for ways to make things better.
• Excited to dive into a deep product and use it to solve real, meaningful problems.
• Bring warmth and clarity to every interaction with customers.
• Thrive in fast-paced, live conversations and can switch gears without losing your stride.
• Endlessly curious and ask great questions.

Bonus Points

• Experience with or interest in attending conferences and trade shows.

This Role Might Be A Struggle If

• You prefer to work independently without regular feedback.
• Uncomfortable being on live video calls or solving problems face-to-face with customers.
• Thrive behind the scenes or in predictable, established workflows.
• A fast-paced, ever-evolving environment feels overwhelming.
• Find learning multiple complex tools simultaneously frustrating.

Compensation & Benefits

• Strong starting annual salary of £38,795 for all Customer Support Representatives.
• Eligible for a salary increase each year on your work anniversary.
• Build a career with a variety of paths, including Senior Product Specialists and people leadership roles.
• Private healthcare, fully covered (medical, dental, and vision cover through Bupa for you and your dependants).
• Income protection: 75% of your salary covered (up to £100,000) if unable to work due to long-term illness or injury.
• Life insurance: Cover of 4x your annual salary, up to age 65.
• Holiday allowance: Starting at 20 days + bank holidays, plus your birthday off if it lands on a workday, and 3 additional paid days over the Christmas period.
• Jane’s Stock Option Plan (JSOP): Opportunities to sell options for a significant profit.

Jane takes job scams and candidate fraud seriously. Jane will only contact you from an @jane.app email address. We'll never contact you from a personal email, ask for payment, or request purchases during the hiring process. If something doesn't seem right, please reach out to us at [email protected] before sharing any personal information.