[Hiring] Customer Support Representative @SimplyInsured

Role Description

In this role, you will be a member of a high-performing team providing service for SimplyInsured customers. This role will help our customers via chat, phone, and email and serve as a trusted representative of the SimplyInsured brand carrying out the mission of eliminating fear from health insurance. Must be available to work 8:30am - 5pm CST Monday-Friday.

• Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their company’s health insurance options.
• Work with existing customers to answer and resolve basic administrative and billing questions.
• Ensure that customer inquiries are responded to quickly and thoroughly.
• Contribute daily to the Support team’s mission to delight our customers and help eliminate the fear of purchasing and using health insurance.
• Use multiple communication channels, including phone, chat, and email, to communicate with customers.
• Document customer interactions using support ticketing software.
• Propose process and product solutions to improve customer experience.

Qualifications

• 1-2 years of experience in customer service or sales role.
• Highly productive with good multitasking skills.
• Passion for helping people - especially when it comes to their health.
• Able to work in a high-volume contact center environment.
• Familiarity working with support ticketing and/or support CRM software tools.
• Fantastic oral and written communication skills.
• Strong desire to help small businesses and their employees navigate health insurance questions.

Benefits

• “Take what you need” time off plan.
• 100% Medical, Dental, and Vision Insurance coverage options for employee and dependents.
• Fully Remote.
• A values-based culture that invests in employee success.

Compensation

The base salary range for this position is $15.00 per hour.

Our Culture

We value radical transparency, feedback, bias to action, growth, and an obligation to dissent. Every opinion is respected, we hold each other to extremely high standards, we're driven by the diversity in our backgrounds, and unified by 100% alignment on our mission.

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you're interested; we'd love to learn how you can amplify our team with your unique experience!

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Remote

SimplyInsured is hiring only in the United States at this time.