[Hiring] Customer Support Representative @Blueberry Pediatrics

Role Description

At Blueberry, our doctors and patients are at the center of everything we do. We’re looking for a Customer Support Representative who can deliver a reliable, high-quality experience across phone, email, and chat while working in a fast-paced, remote environment.

Qualifications

• Prior customer support experience (phone, email, or chat)
• Experience working in remote or structured support environments is a plus
• Strong written and verbal communication skills
• Ability to stay organized and manage multiple conversations at once
• Consistent reliability, including punctuality and ownership of scheduled shifts
• Attention to detail in documentation and task execution
• Comfort working in a structured environment with defined processes
• Adaptability in a fast-changing environment

Requirements

• Support patients and doctors across phone, email, and chat channels
• Resolve questions efficiently while ensuring a clear, professional experience
• Follow established workflows and processes to ensure consistency and accuracy
• Document interactions clearly to support follow-up, collaboration, and continuity of care
• Use sound judgment to resolve issues independently and escalate when appropriate
• Maintain strong awareness of SLAs and prioritize work accordingly

Benefits

• 100% remote role
• Structured scheduling with consistent evening and weekend coverage (including alternating weekends)
• Mission-driven company focused on improving healthcare access
• Expected hourly wage: $21 - 23 / hr depending on experience & location