[Hiring] Customer Support Representative @GROWE

Role Description

• Deliver high-quality customer support through live chat and email;
• Help customers with account verification, deposits, withdrawals, and platform navigation;
• Resolve day-to-day customer requests independently and involve relevant teams when needed;
• Create a positive customer experience through clear, helpful, and empathetic communication;
• Work in a fast-changing iGaming environment and quickly adapt to new processes and information;
• Identify customer needs and introduce relevant bonuses or offers when appropriate;
• Maintain strong service quality while meeting individual and team performance goals;
• Work 12 hour shifts, primarily on a 2/2 schedule, including approximately 3-4 night shifts per month.

Qualifications

• 1+ year of experience as a Customer Support Agent, Customer Support Representative, Customer Service Agent, or in a similar customer role, preferably within iGaming or another B2C industry;
• Experience supporting customers via live chat, email, or other digital channels;
• Upper-Intermediate English or higher, both written and spoken;
• Ability to quickly learn new tools, processes, and information;
• Experience with account verification, deposits, withdrawals, or similar customer requests will be a plus.

Requirements

• Empathy and a calm approach when dealing with difficult situations;
• Clear and friendly communication;
• Strong problem-solving skills;
• Ability to handle several tasks and tools at the same time;
• Attention to detail and accuracy;
• Flexibility and ability to adapt to changes.

Core Values

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.