[Hiring] Customer Support Representative @Five Star Solutions

Role Description

Are you passionate about helping others and solving technical problems? We're looking for motivated, customer-focused professionals to join our team as Customer Support Representatives. In this role, you'll assist customers with internet service questions, troubleshoot connectivity issues, and provide exceptional customer service while creating a positive experience on every interaction. If you enjoy technology, problem-solving, and helping customers find solutions, we'd love to hear from you!

This is a remote position for those that reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY.

Responsibilities

• Answer inbound customer calls regarding internet services
• Troubleshoot internet connectivity service issues
• Assist customers with starting, transferring, moving, or disconnecting services
• Schedule technician appointments when necessary
• Process billing inquiries and collect payments securely
• Research customer accounts to identify the correct services and provide accurate resolutions
• Document every customer interaction in the appropriate systems
• Update customer account information as needed
• Navigate multiple systems while speaking with customers
• Deliver professional, friendly, and efficient customer service on every call

Qualifications

• 1 year previous call center/technical or troubleshooting experience preferred
• Excellent communication and active listening skills
• Strong attention to detail and accuracy
• Solid computer skills with the ability to navigate multiple applications and browser tabs simultaneously
• Good troubleshooting and problem-solving abilities
• Strong time management and organizational skills
• The ability to remain calm and professional during challenging customer interactions
• A willingness to learn new systems and technology
• The ability to work independently in a remote environment while contributing to team success

Requirements

• Starting pay - $15/hr plus shift differential (extra $1/hr nights & weekends)
• Working hours between - 6:00am-6:30pm (MST); Work Days - M-F and rotational weekends
• Paid Training - typically 2 weeks in length from 7:00am-4:00pm Mon-Fri (MST)
• Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days

Benefits

• The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.