[Hiring] Customer Support Representative @Legrand North America

Role Description

Legrand has an exciting opportunity for a Customer Support Representative to join the ZPE Systems Team Remotely. Responsible for answering customer inquiries, processing orders, researching and resolving requests, and utilizing product knowledge to improve sales and maintain customer satisfaction. Maintains an ongoing relationship with customers, sales staff, distribution, purchasing, manufacturing, and marketing.

• Using professional written and verbal communications via phone, fax, or e-mail, processes orders received by mail, telephone, fax, and/or through personal customer contact. Provides pricing, availability, and schedule information within established guidelines.
• Researches and obtains resolution of a variety of customer inquiries. Expedites the delivery of selected orders. Tracks order activity and alerts appropriate staff of any potential delivery problems. Serves as a communication link between customers and sales staff to assure responsiveness.
• Fosters open communication internally and externally and champions creative change to improve processing and service levels. Provides guidance and assistance to new or less experienced staff.
• Performs other similar and related duties as required.

Salary Range: $45,000 - $65,000

Qualifications

• A.S. degree in business or related field or equivalent combination of education and experience. Experience with manufacturing or electrical industry.
• Minimum of three years’ experience in a successful customer environment/position.
• Experience in related industry and extensive product knowledge a plus, but not required.
• Strong organizational and time management skills, close attention to detail, and ability to effectively handle multiple priorities.
• Ability to work in a high volume, fast-paced environment is a must.
• Strong computer skills, proficient with word processing, spreadsheet and presentation software, e-mail, and meeting management software.
• Ability to use internet and web-based resources efficiently and effectively.
• Must be proficient with mainframe order entry application, with demonstrated ability to type 50 w.p.m. with 100% accuracy.
• Must be highly collaborative and able to work in a team-based environment.
• Demonstrated exceptional customer service skills and a strong customer orientation.
• Excellent verbal and written communications skills and ability to communicate effectively across all levels of the organization.
• Ability to give and receive detailed/complex information in an understandable way.
• Presentation and training experience a plus.
• Strong analytical skills and the ability to identify trends and establish proactive corrective actions.

Benefits

• Comprehensive medical, dental, and vision coverage.
• High employer 401K match.
• Paid time off (PTO) and holiday pay.
• Short-term and long-term disability benefit plans.
• Above-benchmark paid maternity and parental leave.
• Bonus opportunities in accordance with the Company’s incentive plans.
• Paid time off to volunteer.
• Active/growing Employee Resource Group network.

Company Description

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable.