[Hiring] Customer Support Representative @Bamford Produce Company Limited

Role Description

The Customer Support Representative is responsible for delivering exceptional service to customers by managing order inquiries, resolving issues, and supporting day-to-day account operations. This role works cross-functionally with internal teams to ensure accurate order processing, timely communication, and a seamless customer experience.

• Daily Shorts - Contacting customers with shorts. Communicating with purchasing department on availability of shorts.
• Customer Service calls including holiday closures, delivery delays, new product alerts/promotions.
• Supporting Director of Corporate Accounts with day-to-day operations - Customer delivery requests, quality complaints and pickups, invoice and credit requests, spec sheet requests.
• Assist with account onboarding and set up including; connecting with customers on delivery and contact information as well as delivery follow up.
• Communication with different internal departments - Transportation, purchasing, production, QA and Sales Teams.
• Pepper Management Centre - Supporting customers with our online ordering platform. Creating new promotions and assisting customers with Online ordering set up.
• CRM data entry - ensuring CRM is updated daily with all customer communications.
• Data entry into our ERP system Produce Pro; including, short shipments, RMAs, customer master file updates.

Qualifications

• 2+ years of experience in customer service or order management, preferably in a fast-paced environment.
• Strong communication skills with the ability to handle customer inquiries, complaints, and service updates professionally.
• Experience working cross-functionally with teams such as sales, production, transportation, and purchasing.
• High attention to detail with proven ability to manage data entry and maintain accuracy across systems.
• Experience with CRM and/or ERP systems (Produce Pro is an asset).
• Strong organizational and problem-solving skills, with the ability to manage multiple priorities and resolve customer issues efficiently.

Requirements

• Job Type: Permanent Full-time or Permanent Part-time, 25-35 hours per week, adjustment pending on business need.
• Probationary Period: 3-months or 480 hours, whichever longer.
• Work Location: Remote.
• Shift Requirement: Monday to Friday.
• Compensation: $20-$22 per hour.

Benefits

• Group Benefits entitlement upon completion of probation time.