[Hiring] Customer Support Representative @TransUnion

Role Description

To assist Consumers with Disputes and educating them on their credit information.

Qualifications

• 1-2 years of experience in a customer service/inbound call center.
• Knowledge in FRCA laws and regulations.
• Demonstrated active listening skills and patience handling escalated emotions with consumer customers.
• Strong English speaking and writing skills, as well as a secondary language for a specific region.
• Highly detailed and organized to flex with changing work priorities.
• Ability to manage multiple high priorities.
• Proficient computer skills navigating the Internet, Web Based Applications, MS Office or other business software.

Requirements

• Provide inbound call support to customers and consumers answering questions, concerns and issues in a professional, respectful, and courteous manner, with a focus on one call resolution.
• Maintain quality performance through adherence to inbound call center key performance indicators and quality expectations.
• Initiate feedback to our product teams and leadership on product features and enhancements, process and procedures, and opportunities to enhance the customer/consumer experience.
• For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.
• A Minimum of a 100 Meg Fibre line is required; should you be successful, you will need to upgrade your line or install fibre in order to work effectively.
• Some positions require a clear credit record.

Benefits

• This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.