[Hiring] Customer Support Representative @Mitratech

Role Description

As a Customer Support Representative, you’ll be the friendly, knowledgeable guide that ensures our customers feel heard, supported, and empowered to use our solutions with confidence. Your role is critical in keeping our customers happy, engaged, and thriving.

• Provide friendly, timely, and accurate support via email, phone, screen shares, and support tickets.
• Educate and guide customers through troubleshooting, solution best practices, and educational resources.
• Work closely with various teams to improve documentation, create helpful resources, and share recordings with customers.
• Identify, document, and escalate software issues to our specialized support and technical teams.
• Stay proactive and collaborative, working across departments to improve customer experience.
• Embrace a fast-paced environment where you’ll have the opportunity to wear multiple hats and grow in your role.

Qualifications

• You’re a natural problem-solver who thrives on helping others.
• You’re a self-starter and continuous learner who loves figuring things out.
• You communicate clearly and effectively—especially via email.
• You’re great at prioritizing, multitasking, and staying organized.
• You have experience working remotely and collaborating across teams.
• You’re tech-savvy, curious, and eager to make an impact.

Requirements

• Experience in SaaS or customer-facing roles (bonus points).
• Love troubleshooting and finding creative solutions (bonus points).
• Enjoy working in a dynamic, fast-moving environment (bonus points).

Benefits

• A supportive and inclusive culture where your voice matters.
• Exciting growth opportunities and ongoing learning.
• A fully remote work environment with a global team.
• The chance to work with cutting-edge technology and make a real impact.