[Hiring] Customer Support Representative @Inktavo

Role Description

The Customer Support Team regularly interacts with our users and troubleshoots any issues our customers might face via phone and email. Our goal with Customer Support at Inktavo + OMG is to ensure we are responding efficiently to inquiries and assisting customers in understanding and navigating our software while maintaining top-tier customer support.

• Manage large amounts of incoming calls and emails
• Handle customer concerns and provide appropriate solutions
• Identify and assess customer needs to achieve a high level of satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Work on other service-related projects as they arise

Qualifications

• 2+ years experience in a customer support role
• Excellent ability to clearly communicate through phone and email
• High attention to detail with research and investigative skills
• Ability to multitask
• Able and willing to work 8 AM - 5 PM CT Monday through Friday
• Experience with Mac Operating systems, internet services, browser functions and basic software applications
• SaaS experience a plus
• eCommerce experience a plus

Benefits

• Competitive benefits
• Unlimited PTO
• Remote work available for U.S.-based candidates
• 401(k) with employer match
• Paid parental leave
• In-office benefits for those local to Dallas, TX:
• Catered lunches
• Casual office atmosphere & located in the Design District
• Fully stocked kitchen