[Hiring] Customer Support Operator @Quadcode

Role Description

Currently we are seeking a dynamic and customer-focused individual to join our team as a Customer Support Operator. As a Customer Support Operator, you will play a crucial role in supporting customer inquiries.

Working schedule: Monday-Friday, 8 - 16:30 (GMT+3).

• Answer customer inquiries via live chats and emails (no calls);
• Provide accurate information about the products of the company;
• Resolve cases in timely and professional manner;
• Achieve quality and productivity targets set by the manager;
• Perform other ad hoc tasks assigned by the manager.

Qualifications

• Fluency in Arabic, French, and English languages both written and verbal;
• Previous experience in a similar position would be considered an advantage;
• Customer-focused personality;
• Great communication and analytical skills.

Benefits

• Remote work model;
• Competitive remuneration;
• Professional courses: from Coursera to Harvard;
• Friendly, enjoyable and positive environment.

Company Description

We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.

As a part of the Quadcode team, you'll become a vital player in our mission to empower traders and drive financial success. Join us today and be a part of a community that values talent, innovation, and dedication.

With a team of 500+ creative and tech-driven people across the globe, Quadcode is the place where ideas turn into impact, where every project is a chance to grow, innovate, and make your mark.