[Hiring] Customer Support Manager @dalapay

Role Description

We are looking for a highly-motivated Customer Support Manager to join our professional team.

• Support merchants by providing updates on the status of their channels
• Analyze integration issues and identify effective solutions
• Assist merchants in using the admin panel and its functionality
• Respond quickly to incoming messages and escalate issues when necessary
• Monitor ticket statuses and ensure timely feedback to merchants

Qualifications

• 1+ year of experience in customer support within fintech, banking, or financial services (mandatory)
• Strong analytical thinking and problem-solving skills
• Experience in creating, managing, and efficiently handling support tickets
• Ability to manage multiple chat conversations under high workload
• Excellent written and verbal communication skills
• English level: B2 or higher
• Technical education is an advantage

Requirements

• Experience with API integrations and log analysis

Benefits

• Professional development and leadership growth opportunities
• Opportunity to shape and lead a critical function in a growing fintech
• Dynamic, collaborative, and innovative work environment
• Remote work and a friendly and professional team