[Hiring] Customer Support Manager @Motorola Solutions

Role Description

The Customer Support Manager (CSM) for the Civil/LEA Federal Markets Division is responsible for ensuring customer satisfaction, contractual projects, and identifying new sales opportunities for multiple Civil/LEA accounts located in the US, along with additional customers globally. The East Coast time zone is preferred. Travel is required for customer retention and internal business activities.

• Manage Federal Government Land Mobile Radio service contracts with responsibility for successful deliveries on all services designed for and utilized by the assigned customers.
• Cultivate and develop key relationships and grow managed service product sales in multi-levels of large customer accounts.
• Work closely with Sales Account Management, Pre-sale and Post-sale teams to service customers and grow the overall Motorola Service business.
• Responsible for goal-driven business growth, account service plans, individual goals, and customer satisfaction strategies.
• Achieve P&L goals, including those for service billings, and cost/margin performances.
• Market Motorola service capabilities to account base offered through the Federal Systems Technologists group, Federal Repair Depot, Authorized Service Subcontractors, and National System Support services.
• Perform in compliance with all US Federal Government Markets Division and Motorola Solutions contracting requirements and policies.
• Maintain customer satisfaction through the Program Management team and other applicable accounts.
• Provide support over various time zones which the program supports.
• Forecast and manage applicable accounts.
• Provide support outside of the typical CSM role, including contract management support, billing/receivables, P&L tracking, and contract proficiency.
• Goal-oriented self-starter with skills to successfully market and manage service support contracts for P25 and related wireless technologies.
• Establish customer relationships, make presentations, and close service support sales opportunities.
• Learn service products, create proposals, make customer presentations, and form collaborative strategies with other Motorola sales and support professionals and teams.
• Possess advanced skills in Excel for project revenue and margin tracking.

Qualifications

• 5+ years of successful experience with lifecycle service account management, systems implementation/integration, LMR sales, or LMR engineering is desired.
• Knowledge of Motorola RF systems and products is a plus.
• Knowledge and experience utilizing Google Suite and Microsoft business software (e.g. Word, Excel, and PowerPoint) is required.
• Job performance depends on ability to successfully utilize Oracle and Salesforce applications.
• Experience with US Federal Government contracts performance is a plus.
• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s).
• Preference will be given to applicants located in Eastern Region.
• A Top Secret or Secret Clearance are not required, but are highly preferred.

Requirements

• Bachelor's Degree OR 5+ years of experience in one of the following: LMR, Public Safety, Project Coordination, Project Management, Account Management, Customer Support, Public Safety, Government, Technical Services Sales with large Government customers or Military experience.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• Travel Requirements: 25-50%.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• And more!