[Hiring] Customer Support for Baby Clothing Company @ltvplus

Role Description

If this sounds like you, then you’re just who we’re looking for to join our team!

• Provide knowledgeable answers to customer inquiries regarding the product and brand, maintaining a positive, empathetic, and professional attitude at all times.
• Understand customer needs and apply the policies and procedures that best serve both the company and the customer.
• Respond to customer inquiries in a timely and effective manner via email and social media.
• Take appropriate action to resolve customer problems and concerns, delivering the highest level of customer care in the industry.
• Maintain customer accounts and detailed records of interactions, including inquiries, complaints, and comments.
• Apply in-depth knowledge of assigned products, services, or areas of expertise to answer customer inquiries accurately.
• Manage a high volume of emails and messages while maintaining a positive customer experience.
• Thrive in an environment with high performance standards.
• Become a true brand advocate for Little Sleepies, communicating effectively and enthusiastically about its products and services.

Qualifications

• High school diploma or equivalent combination of education and experience.
• 1–3 years of customer service experience.
• Strong attention to detail.
• Proficient computer and typing skills; minimum 60–80 WPM preferred.
• Basic experience with Google Suite, including adding, adjusting, and reading information in spreadsheet format.
• Experience with Gorgias, Zendesk, Shopify, or social media platforms such as Facebook is a plus.
• Professional demeanor and attitude.
• Excellent written and verbal communication skills, including strong email etiquette.
• Strong time management skills with the ability to multitask, prioritize, and follow up with customers promptly.
• Proactive approach with a strong sense of urgency.

Requirements

• Positive Attitude & Empathy – able to meet every customer with kindness and positivity.
• Friendly Demeanor – able to convey warmth and friendliness through written communication.
• Flexibility – comfortable adapting, since no two days or customers are the same.
• Problem Solving – willing to approach challenges from multiple angles to find the best solution.
• Teamwork – a collaborative mindset within a close-knit team that supports one another.
• Communication – open, honest, and consistent communication with the team.
• Curiosity – comfortable asking questions, knowing that knowledge is power.
• Independence – able to responsibly manage your own time, breaks, and daily activities.

Benefits

• Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?