[Hiring] Customer Support Executive @Leegality

Role Description

This is a remote position.

Responsibilities:

• Maintain deep knowledge about Leegality’s product, policies and processes to provide quick and quality support to Enterprise customers.
• Configure and manage the client's use of Leegality, assisting and empowering them to do it on their own by guiding them through the Product.
• Respond to Sales and Customer Success teams and the Customer’s queries in a timely and accurate way, via phone, email, web conference or similar channels as per requirement.
• Extensive coordination among stakeholders and the concerned teams, requiring an empathetic approach to manage queries, understand the problem, and move to the solution.
• Analyze & report malfunctions, identify risks proactively, mitigate and escalate as deemed appropriate.
• Maintain ownership of Leegality’s support queries, actively monitor tickets' status and accurately categorize with the objective of enforcing ticket timelines.
• Be enthusiastic to set up internal processes and proactively find solutions, expanding skills as the company grows to eventually take up more managerial roles.

Qualifications

• 1-3 years of experience as a Customer Support Specialist or similar CS role.
• Experience in dealing with Enterprise customers preferred; familiarity with the SaaS industry is a plus.
• Ability to effectively use MS Word, Excel, and PPT.
• Understanding of basic tech like APIs and SDKs, especially how CRM systems work, using support desk and remote support tools.
• Excellent communication and problem-solving skills with the ability to remain composed in tough situations.
• Multi-tasking abilities with an agile approach.
• Knowledge of tools like Metabase, Elastic Search, and Kibana.
• Enthusiasm and curiosity to learn and create an impact in our mission to digitize India.

Requirements

• 1-3 years of experience as a Customer Support Specialist or similar CS role.
• Experience in dealing with Enterprise customers preferred; familiarity with the SaaS industry is a plus.
• Ability to effectively use MS Word, Excel, and PPT.
• Understanding of basic tech like APIs and SDKs, especially how CRM systems work, using support desk and remote support tools.
• Excellent communication and problem-solving skills with the ability to remain composed in tough situations.
• Multi-tasking abilities with an agile approach.
• Knowledge of tools like Metabase, Elastic Search, and Kibana.
• Enthusiasm and curiosity to learn and create an impact in our mission to digitize India.

Benefits

• Flexible working hours.
• Hybrid work setup.
• Bi-annual performance appraisals.
• A culture that rewards initiative, curiosity, and impact.

Recruitment Process

• Our hiring process combines AI-powered evaluations with structured interviews to ensure a fair and seamless experience.
• You will be contacted via email with the next steps upon being shortlisted.
• The process may include Assessments, AI-enabled interviews, and In-Person Interviews with our team.
• Final selection and CTC will be based on your overall performance and experience.

Company Description

Leegality works with large Indian businesses to digitally transform critical compliance processes in a fast, easy, and secure way.

• Document Infrastructure:
• Products that help businesses build paperless processes at scale.
• Document Execution Workflow: A unified platform for businesses to digitally execute agreements, forms, and other documents in a compliant way.
• Contract Management: An AI-powered platform for businesses to quickly review, negotiate and take action on contracts.
• Signstation: A simple platform for businesses to digitally sign simple documents like invoices, policies, and letters in a cost-effective manner.
• Consent Infrastructure:
• Consentin: An end-to-end DPDP and Privacy compliance platform for Indian businesses.
• Consentin Lens: A data discovery platform for businesses to identify the personal data they collect and store.
• If you’re interested in building mission-critical software that operates at population scale (75 million + Indians have signed at least one document through Leegality), then join Leegality.
• Curious about our impact? Explore our customer success stories: leegality.com/case-studies