[Hiring] Customer Support Executive @Sleek

Role Description

We are seeking a proactive Customer Support Executive to deliver exceptional, remote support for our clients—entrepreneurs and SMEs navigating business incorporation, accounting, and compliance in Hong Kong. This role is pivotal in ensuring seamless onboarding, resolving inquiries with speed and empathy, and continuously improving client experiences through collaboration and problem-solving.

As the frontline voice of Sleek, you’ll leverage digital tools (Zendesk, Aircall, Slack) to provide efficient, accurate, and personalised support. Your ability to troubleshoot issues, guide clients through our platforms, and advocate for their needs will directly contribute to Sleek’s reputation as a trusted partner for business growth.

Join Sleek as a Customer Support Executive and be the frontline voice for our clients—helping entrepreneurs and SMEs seamlessly navigate company incorporation, accounting, audit and compliance in Hong Kong. This is a fully remote role where you’ll leverage digital tools to deliver fast, empathetic, and solutions-driven support across languages and time zones.

Outcomes:

• Multichannel Support:
  • Follow up with clients for feedback and submissions of documents.
  • Resolve customer inquiries via email, live chat, and phone with a focus on speed and clarity.
  • Guide clients through Sleek’s digital platforms (e.g., onboarding, document submissions).
• Problem Solving:
  • Troubleshoot issues related to business incorporation, accounting, and more, escalating to internal teams when needed.
• Collaboration:
  • Work closely with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service.
• Continuous Improvement:
  • Identify recurring customer pain points and suggest improvements to workflows or help center content.

Qualifications

• Education: Bachelor's Degree in any field.
• Language Proficiency: Fluent in English (written and spoken).
• Experience: Minimum 2 years in customer support (experience in Fintech, SaaS, or professional services preferred).
• Tech-Savvy: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus.
• Remote-Ready: Self-motivated with a dedicated, quiet workspace and stable internet connection.

Requirements

• Basic knowledge of Hong Kong business regulations (e.g., taxes, company filings).
• Experience in a fast-paced startup/scale-up environment.

Benefits

• Humility and kindness: A culture of not taking ourselves too seriously and being able to laugh.
• Flexibility: Work from home with the ability to adjust hours as needed.
• Financial benefits: Competitive market salaries, generous paid time off, and eligibility for employee share ownership plan.
• Personal growth: Opportunities for responsibility, autonomy, and training programs.