[Hiring] Customer Support Engineer - Endpoint/MTD (Device) & Cybersecurity @Zimperium

Role Description

Zimperium® is currently looking for a Customer Support Engineer to become the technical expert responsible for supporting customers using our solution. This resource should be a self-driven individual who assumes accountability in ensuring a high level of customer satisfaction. The individual should have strong technical skills and an analytical mind to research, diagnose, and resolve the issues raised by the customers. Should be a team player capable of collaborating with the product, DevOps, and engineering teams.

• Product & Domain Expertise: Understands mobile applications, SaaS-based delivery models, and troubleshoot/debug issues reported by the customer.
• Customer Satisfaction & Risk Management: Maintain a high level of customer satisfaction and take ownership of customer issues reported, seeing problems through to resolution while providing Zimperium’s management with adequate visibility on any potential risks.
• Roll up your sleeves: Learn everything about the product, validate customer-specific fixes and releases working with the QA team, and develop technical documentation for specific customer needs.
• Customer Advocacy: Gather customer feedback and follow the standard escalation procedures for unresolved product issues and bugs, creating JIRAs for engineering to work on.
• Collaborate with internal teams: Work closely with customer success, development, and product teams in different time zones to address customer issues.

Qualifications

• Bachelor’s in computer science or information technology or an equivalent engineering degree.
• 5+ years (senior) or 1-3 years (junior) of experience working with enterprise software solutions, startup experience desirable.
• 5+ years’ experience (senior) or 1-3 years (junior) in customer support roles, preferably with security and mobile device management solution providers.
• Good understanding and proven experience in supporting cloud-based web applications.
• Hands-on skillsets with Python, Java, and SQL scripting. At least 1-3 years of experience implementing and supporting mobile application infrastructure.
• Self-motivated, extensive troubleshooting skills, and knowledge of debugging required.
• Customer-oriented and face-to-face post-sales services experience with excellent communication skills.
• Experience in mobile app delivery and deployment concepts on iOS and Android will be a plus.

Requirements

• Strong SQL skills, Python/Java scripting, Unix skills.
• Prior experience with mobile apps, mobile architecture, and MDM solutions like MS-Intune, AirWatch, Mobile Iron, Citrix.
• Familiarity with SIEM tools like ArchSight, Splunk, etc.
• Familiarity with cloud architecture: Amazon Web Services components, Linux Containers/Docker, OpenStack, PostgreSQL, Kafka.
• The following skills are a plus: Android Studio (adb, junit), xCode.

Company Description

Zimperium® is the world leader in mobile security, purpose-built to protect the modern mobile enterprise. Trusted by leading organizations and governments, our AI-driven platform delivers real-time, on-device protection for mobile applications and devices. We help organizations stay ahead with proactive defense against evolving threats—including mobile-targeted phishing (mishing), malware, app vulnerabilities, and zero-day exploits. Our mission is to empower organizations to operate securely and confidently in today’s dynamic digital environment.

Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on-device world-class protection against both known and unknown next-generation advanced mobile cyberattacks and malware.

Our MTD and award-winning machine learning-based engine protects against device, network, phishing, and application attacks for iOS, Android, and Windows devices, using a non-intrusive approach to always protect the privacy of users.