[Hiring] Customer Support Engineer @Nebius

Role Description

We're looking for a senior support engineer who can handle difficult technical issues in modern cloud environments. This is not a traditional support role. The work is hands-on and technical:

• Debugging Linux and Kubernetes issues
• Investigating problems in cloud infrastructure
• Helping customers running AI workloads, distributed systems, and GPU-based environments
• Working closely with engineering on production issues
• Improving internal tools and troubleshooting workflows
• Acting as an escalation point when problems are unclear or high impact

The role includes weekend rotation and incident response.

Qualifications

• Strong Linux troubleshooting skills
• Strong Kubernetes and container experience
• Solid understanding of cloud infrastructure in AWS, GCP, Azure, OpenStack, or similar environments
• Good networking fundamentals
• Ability to write scripts or small tools in Python, Bash, Go, or similar
• Experience working on production issues that require structured debugging and cross-team collaboration
• Ability to work independently and stay effective when the path to resolution is not obvious
• Clear written communication, especially when explaining technical issues to customers and internal teams

Requirements

• Experience with GPU-based infrastructure
• Familiarity with AI/ML or LLM-related workloads
• Understanding of inference and training pipelines
• Experience improving observability, tooling, or operational workflows
• History of building useful internal tools or automating repetitive work
• Personal or open-source projects that show real technical depth

Benefits

• Competitive compensation
• Career growth and learning opportunities
• Flexibility and work-life balance
• Collaborative and innovative culture
• Opportunity to work on impactful AI projects
• International environment and talented teams