[Hiring] Customer Support Engineer @Zimperium

Role Description

As part of our fast-growing pace, we are currently looking for a Customer Support Engineer to become the technical expert responsible for supporting the Customers using our solution. This resource should be a self-driven individual who assumes accountability in ensuring high level of customer satisfaction.

• Provide technical support for Android applications, identifying and resolving issues in a timely manner.
• Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues.
• Develop and maintain technical documentation, including troubleshooting guides and knowledge base articles.
• Understanding of mobile application security is an added advantage.
• Stay updated with the latest advancements in Android/iOS/Hybrid Platform application development and support.
• Integrate innovative approaches for sustained competitive advantage.

Qualifications

• Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or an equivalent engineering degree.
• 5+ years of experience in customer support & service roles, preferably with software security technologies and solutions.
• Self-motivated with extensive troubleshooting skills and knowledge of debugging.
• Customer-oriented with post-sales application support experience.
• Excellent spoken and written communication skills.

Requirements

• Strong understanding of mobile application development and support - good understanding of Android/iOS application development, usages of development and instrumentation tools (Android Studio and Xcode) for troubleshooting/debugging of application crashes, perform crash analysis.
• Experience in Java/related programming languages, scripting languages and understanding of database querying using SQL.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Basic understanding of SaaS-based delivery models and troubleshoot/debug issues reported by customers.

Company Description

Zimperium® is the world leader in mobile security, purpose-built to protect the modern mobile enterprise. Trusted by leading organizations and governments, our AI-driven platform delivers real-time, on-device protection for mobile applications and devices. We help organizations stay ahead with proactive defense against evolving threats—including mobile-targeted phishing (mishing), malware, app vulnerabilities, and zero-day exploits.

Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on-device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.

Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users.