[Hiring] Customer Support Engineer @Oscilar

Role Description

We’re hiring an experienced Sales Engineer to join our pre-sales organization. This is a high-impact, customer-facing technical role where you will partner closely with Account Executives to drive complex sales cycles. You’ll own the “how” behind the platform — translating technical capabilities into real business outcomes for customers. You’ll work directly with prospects and customers to understand their risk workflows, design solutions, and demonstrate how Oscilar replaces fragmented systems with a unified decisioning layer.

• Become a deep expert in Oscilar’s platform, architecture, and use cases across fraud, credit, and compliance.
• Partner with AEs to run technical sales cycles end-to-end.
• Lead discovery sessions to understand customer workflows, pain points, and decision logic.
• Deliver tailored demos and technical presentations that clearly map to customer needs.
• Design and execute proof of concepts (POCs) and value validations.
• Translate complex technical concepts into clear, compelling narratives for both technical and non-technical stakeholders.
• Act as the bridge between Sales, Product, and Engineering, surfacing customer feedback and influencing roadmap.
• Support deal strategy by identifying risks, blockers, and technical win themes.

Qualifications

• 4+ years in Sales Engineering, Solutions Engineering, or similar customer-facing technical roles.
• Experience working with enterprise or mid-market customers in SaaS, fintech, or infrastructure platforms.
• Strong understanding of APIs, data workflows, and system integrations.
• Ability to navigate both technical and business conversations with credibility.
• Proven ability to influence stakeholders and drive technical wins in complex sales cycles.
• Clear and structured communicator — able to simplify complex ideas without losing depth.
• High ownership mindset with strong problem-solving instincts.

Requirements

• Background in fraud, risk, AML, or financial systems.
• Experience with SQL, Python, or debugging integrations.
• Familiarity with decisioning systems, rule engines, or AI/ML platforms.
• Exposure to use cases like fraud detection, credit underwriting, KYC / onboarding.
• Experience working in fast-paced, high-growth startups.

Benefits

• Competitive salary and equity packages.
• 100% employer-covered medical, dental, and vision for you and your dependents (U.S.).
• Unlimited PTO policy.
• Family-friendly environment with regular team events and offsites.
• Accelerated professional growth alongside industry leaders.
• Make the digital economy safer by protecting online transactions.