[Hiring] Customer Support - Deposit Analyst @UFS LLC

Role Description

As part of a diverse and skilled Customer Support team, you will be tasked with providing banking application support to Navanta bank customers. You’ll answer questions via phone and e-mail about banking applications and functions, issue resolution, and training. This position works under the leadership of the Director of Customer Support and in collaboration with other teammates across the company.

Qualifications

• Strong analytical and troubleshooting abilities
• Understanding of Fiserv Premier and Fiserv ancillary software or capacity to learn it
• Understanding of item processing or the capacity to learn
• Extremely comfortable working with computers and a variety of computer applications
• Excellent verbal and written communication skills
• Ability to work without direct supervision
• Ability to manage multiple tasks and projects with accuracy and attention to detail
• Ability to work effectively with deadline demands
• Take ownership and accountability, in order to follow problems through to resolution
• Motivated, independent learner
• Ability to work in a team-oriented, collaborative environment
• Desire to continually improve and contribute to our Purpose of Empowering Community Banks and our People to Thrive – Together

Requirements

• Bachelor’s degree required or High School Diploma or general education degree (GED) with work experience equivalent
• Three (3) years prior experience in bank/financial industry desired
• Three (3) years prior experience in direct client support desired
• Prior experience with Fiserv Premier Deposit & General Ledger Core banking software desired

Company Description

Navanta is the community bank technology outfitter that inspires confidence for community banks, by providing purpose-built solutions that make technology work for them, instead of the other way around. Founded in 1991, our purpose is to Empower Community Banks and Our People to Thrive – Together. We live that Purpose by always putting people first in our decisions and actions.

• Our engaged culture is strongly influenced by the passion our team members bring while serving Community Banks and their communities.
• We believe in encouraging confidence in each other and delivering solutions that make our customers confident with us.
• We seek out problem solvers, creative thinkers, and engaged individuals that thrive in a fast-paced yet supportive environment.
• We believe engaged employees lead to loyal customers, which in turn drives results for our business.
• We are caring, intense, and approachable, and have a lot of fun along the way.