[Hiring] Customer Support (Croatian Market) @Cross Border Talents

Role Description

Join our team as a Croatian-speaking Customer Service Agent, based in Athens or working remotely within Greece. You'll be part of a friendly, international team dedicated to helping travelers and accommodation partners enjoy smoother, happier experiences every day.

Responsibilities:

• Handle incoming calls, chats, and emails from customers and partners
• Research and resolve inquiries efficiently and accurately
• Support partners with room, rate, and availability questions
• Provide information using internal systems and tools

Qualifications

• Fluent in Croatian and English
• At least 6 months of experience in customer service, hospitality, retail, or F&B
• Excellent communication and multitasking skills
• Comfortable with computers and online systems
• Resident of Greece or willing to relocate with company support

Benefits

• 2 extra salaries (Summer & Easter bonuses)
• Christmas bonus included
• Meal allowance provided
• 3 weeks of fully paid hotel accommodation upon arrival
• 300 relocation bonus
• Full assistance with legal hiring documents and local registration

Company Description