[Hiring] Customer Support Coordinator @AZURREO

Role Description

As a Technical Support Specialist, you investigate and resolve technical issues raised by customers and users. You work between customers and Azurreo’s technical teams, taking ownership of first-line troubleshooting while making sure that cases requiring deeper investigation reach the right people with the right information.

• Gather information, reproduce problems where possible, check configurations and logs, identify likely causes, and work through sensible troubleshooting steps.
• Document what you have already established, follow the case through, and keep the customer informed until there is a clear outcome.
• Handle repetitive cases and assist users who have already attempted to solve the problem themselves.
• Receive training on Azurreo’s platforms and processes and gain exposure to technical cases across different markets.
• Investigate technical support requests and identify the information needed to establish the cause of an issue.

Qualifications

• Practical knowledge of IT systems, software troubleshooting, networking or another closely related technical area.
• Methodical approach to problems, asking useful questions and understanding the difference between establishing evidence and guessing at a cause.
• Ability to explain technical information clearly and remain professional when a customer is frustrated or a solution is not immediate.
• Full professional working proficiency in spoken and written English; Arabic is also required for this position.
• Comfortable working with ticketing or CRM systems and maintaining accurate case documentation.
• Currently based in Syria or Türkiye and can work reliably and independently in a fully remote environment.
• Useful, though not required: experience with Zendesk, Jira Service Management, HubSpot or similar platforms; knowledge of DNS, HTTP/HTTPS, SSL, APIs, web technologies or telecom systems; and relevant IT or networking certifications.

Requirements

• Structured onboarding and training on Azurreo’s systems, platforms and support processes.
• Exposure to international telecommunications and technology operations.
• Practical experience supporting services used across multiple markets.
• Access to experienced technical colleagues when cases move beyond first-line troubleshooting.
• Opportunities to deepen your expertise in technical support, networking and telecom operations based on performance and capability.
• A fully remote working environment with colleagues operating across several countries.
• A standard schedule of eight hours per day, five days per week.
• Overtime when operationally required, compensated through time off or pay.

Company Description

Azurreo is a global services company specializing in technology, telecom, and engineering. We support industry leaders around the world by providing innovative and agile workforce solutions, project deployment, and local field services. With a presence in multiple countries, our teams are dedicated to helping clients deliver high-impact outcomes through operational excellence and technical expertise.