[Hiring] Customer Support Coordinator @AZURREO

Role Description

We are looking for a Customer Support Coordinator to join our growing international Customer Support team. You’ll be the first point of contact for our international customers, helping them resolve technical issues while delivering an outstanding customer experience. You’ll troubleshoot common technical problems, manage support requests, coordinate with internal technical teams, and ensure every customer receives timely updates throughout the resolution process.

This role is ideal for someone who enjoys technology, solving problems, and communicating with customers in English. You’ll gain exposure to international telecom and hosting technologies while working alongside experienced professionals in a collaborative, remote environment.

Qualifications

• Currently residing in Syria.
• Bachelor’s degree in Information Technology, Computer Science, Telecommunications, or a related field.
• 1–3 years of experience in Technical Support, IT Support, Helpdesk, Customer Support, or a similar technical role.
• Fluent English (written and spoken).
• Excellent communication and customer service skills.
• Strong troubleshooting and analytical thinking abilities.
• Good understanding of:
• DNS
• SSL
• FTP
• Basic networking concepts
• Experience using ticketing systems or CRM platforms.
• Excellent organizational and time-management skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Comfortable working independently in a fully remote environment.
• Reliable internet connection and a suitable remote working setup.

Requirements

• Experience supporting hosting, cloud, or telecommunications services.
• Familiarity with VoIP, networking, SD-WAN, or telecom technologies.
• Experience using remote support tools.
• CCNA, Network+, MCSA, or similar certifications.
• Previous experience supporting international customers.
• Familiarity with AI tools such as ChatGPT to improve productivity.

Benefits

• Competitive salary.
• Fully remote work from anywhere in Syria.
• Stable, full-time employment.
• Structured onboarding and comprehensive training.
• Direct mentoring from experienced technical leaders.
• Exposure to international clients and global technology projects.
• Continuous learning and professional development opportunities.
• Career growth opportunities within Azurreo.
• Performance-based salary reviews and internal promotion opportunities.
• Friendly, collaborative, and multicultural work environment.