[Hiring] Customer Support Coordinator @GenePlanet

Role Description

At GenePlanet, every test we sell starts with a conversation. Your job is to be the person they end up talking to. We're hiring a Customer Support Coordinator for Romania. You'll be in contact with patients across the channels they actually use to reach us — calls, email, messaging — turning the warm leads our marketing team generates into customers.

• Reach out to warm leads coming in from our marketing channels and turn them into customers.
• Schedule blood collection appointments and ensure each patient knows what to expect.
• Handle questions about results, billing, timing, logistics — wherever the patient prefers to reach you.
• Monitor contact center performance, spot what's working, flag what isn't, and suggest fixes.
• Provide feedback to the marketing team based on patient interactions.
• Help bring in better leads, not just more of them.

Qualifications

• Fluency in Romanian and English.
• At least 2 years in sales or customer service, ideally in a contact center.
• Strong organization skills.
• Discipline to work remotely without losing momentum.

Requirements

• Real comfort starting conversations with people.
• A medical or health-related background (nice to have).
• Marketing instincts (nice to have).

Benefits

• Remote work from anywhere in Romania.
• Performance bonuses tied to results you can influence.
• A small, international team that takes preventive health seriously.
• Real room to shape the role as we scale in Romania.
• Work that genuinely matters in preventive genetic testing.