[Hiring] Customer Support Coordinator @GenePlanet

Role Description

Are you a driven and multilingual professional with a passion for sales and customer service? GenePlanet, a leading EU-based biotech company specializing in preventive genetic tests, is seeking a dynamic Contact Center Manager to join our growing team. In this role, you will be pivotal in driving sales through effective phone communication and ensuring a seamless, positive patient experience. You will manage our contact center operations, focusing on converting online leads and providing outstanding support.

• Drive Sales: Proactively contact and qualify online leads to generate sales of GenePlanet's medical tests.
• Patient Coordination: Efficiently organize and schedule blood collection appointments, ensuring a smooth patient journey.
• Exceptional Customer Service: Provide prompt and effective support, addressing patient inquiries and resolving issues with empathy.
• Performance Analysis: Monitor and analyze contact center performance, identifying opportunities for optimization.
• Marketing Collaboration: Provide valuable feedback to the online marketing team based on patient interactions and market insights.
• Strategic Input: Collaborate with the marketing team to refine lead generation strategies and enhance customer engagement.
• Market Intelligence: Communicate key market information to the marketing team to inform strategic decisions.

Qualifications

• Sales-oriented mindset with a focus on achieving results.
• At least 2 years of experience working in sales/customer service, preferably in a contact center environment.
• Fluency in English and Bulgarian.
• Medical background is a plus.
• Marketing knowledge is a plus.
• Strong communication skills.
• Excellent organizational and time-management abilities.
• Ability to work independently and as part of a team.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunities for professional growth and development within a leading biotech company.
• A dynamic and supportive work environment.
• The opportunity to work in an international environment.