[Hiring] Customer Support Coordinator @Advocate Construction

Role Description

Do you thrive in a fast-paced environment and love delivering exceptional customer service? Join our team as a Customer Support Coordinator in the roofing industry! You will be the face and voice of our company, guiding customers through their roofing projects from start to finish. From answering product inquiries and coordinating repairs to gracefully handling customer concerns, your problem-solving abilities will keep our operations running smoothly. Bring your excellent communication skills to a team that values your dedication!

Schedule & Location:

• Location: 100% Remote / Work from Home
• Hours: Monday – Friday, 9:00 AM to 6:00 PM CST (Includes a required 1-hour unpaid lunch break)

Qualifications

• Proven track record of success in a customer service or heavily customer-facing role.
• Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
• Strong interpersonal skills with the proven ability to handle difficult or irate customers using patience and empathy.
• Comfortable navigating computers and highly capable of learning new CRM software and customer service tools.
• Quick thinker with strong problem-solving abilities and the capacity to adapt on the fly.
• The ability to work both independently and collaboratively as part of a team in a fast-paced environment.

Requirements

• Provide expert, accurate information regarding roofing products, services, pricing, and availability.
• Assist customers with placing orders, scheduling appointments, and seamlessly coordinating repair work.
• Address customer concerns, complaints, or inquiries in a professional and timely manner, always striving to achieve a satisfactory resolution.
• Partner with internal teams—including sales, operations, and technical support—to ensure swift communication and the resolution of customer issues.
• Accurately log and maintain detailed records of customer interactions and transactions within the company's CRM system.
• Check in with customers to ensure their needs have been completely met and provide assistance with any additional requests.

Benefits

• 100% Remote Work Environment (Save on time and gas!)
• 10 days Paid Time Off annually
• 9 paid holidays per year
• Comprehensive health benefits program including medical, dental, vision, short and long-term disability.
• 401(k) retirement plan with generous company match
• Monthly communication stipend
• Robust technology and tools to help you thrive in your role
• Career path growth/leadership opportunities