[Hiring] Customer Support Coordinator @Coople

Role Description

As a Customer Support Coordinator responsible for our German- and French-speaking market in Switzerland, you will focus on delivering high level support to our worker and client base.

• Respond to customer queries via phone, email and chat in a timely and professional manner.
• Trouble shoot and resolve customer issues ensuring a positive customer experience.
• Collaborate with other departments to escalate and resolve complex issues.
• Management of customer engagement tool.
• Collection of customer feedback on our platform to support further development by the Product and Marketing teams.

Qualifications

• Native-level German or native-level French both spoken and written is required, along with business-fluent proficiency in the other language.
• Experience in customer service or similar customer-oriented jobs.
• Team player with excellent communication skills, and the ability to thrive working in a remote team.
• Comfortable working in a fast-paced team setting.
• Good knowledge of Excel, Powerpoint. Experience of Intercom a plus.

Requirements

• The usual weekly working cadence will be Monday to Friday, in fixed shifts starting 08:30am until 5:00pm (30 minutes break).
• This is a non-office-based role and can be performed fully remotely from within the UK. Being within commuting distance of London could be a plus.
• Per annum salary indication £ 31’000,-.

Benefits

• Ready to take the next step in a dynamic HR tech company?
• At Coople, we connect companies and workers through a platform built for flexible work.
• We help businesses plan smarter and support people in finding jobs that fit their lives.
• Our values – Agile, Collaborative, Empowering, Fair, and Passionate – shape our team spirit and define the way we work to truly make a difference.

Company Description

• Location: London, Islington (Hybrid)
• Department: Customer Service - Customer Support UK
• Employment Type: Full-Time
• Minimum Experience: Mid-level
• Compensation: GBP 31'000,-