[Hiring] Customer Support Consultant @Sendcloud Job Board (for new Webflow site)

Role Description

Your mission (should you choose to accept it) 🎯

As a Customer Support Consultant at Sendcloud, you’re more than a problem-solver; you’re a guide, a coach, and sometimes even a tech magician 🪄 for our customers. Every day, you’ll help our B2B e-commerce customers navigate a variety of challenges, from software questions to shipping logistics and financial matters. Never a dull day!

• You’ll interact with customers across multiple channels; calls, chats, and tickets.
• Ensure every interaction is professional, helpful, and human.
• Empower customers to make confident decisions on their own, transforming them into true shipping experts. 👨‍💻
• Spot patterns, suggest improvements, and help shape how we deliver world-class customer experiences. 💡
• Opportunities to grow, develop new skills, and explore areas like process optimization, product knowledge, or training and quality assurance.

Qualifications

• Full professional proficiency in English and native French, in speaking and writing.
• Previous customer support experience is a bonus, but curiosity and mindset are prioritized.
• Great communication skills, whether with friends, family, or random strangers.
• Thrive on learning, take ownership of mistakes, and love growing from them.
• Ability to think on your feet, juggle multiple tasks, and stay cool under pressure.
• Tackle every challenge with positivity and energy.
• Ready to jump in full-time for 40 hours a week, with working hours from Mon-Fri starting at 8:45 and wrapping at 17:30.
• Based in Croatia 🌍

Requirements

• Full professional proficiency in English and native French.
• Curiosity and a positive mindset.
• Ability to communicate effectively.
• Willingness to learn and grow.
• Ability to manage multiple tasks under pressure.
• Commitment to a full-time schedule.

Benefits

• A competitive salary (€2,000 gross/month).
• 28 days of holiday + your birthday off.
• Mini-sabbatical of 4 weeks every three years on top of your holiday days.
• €2,000 study budget to develop new skills 🎓.
• €500 Work From Home budget to create your perfect setup.
• Pension plan + health insurance discounts.
• Access to discount programs for shopping, lifestyle, and more.