[Hiring] Customer Support - Chat & Ticket Support - Gaming @ModSquad

Role Description

We Could Use Someone Like You in Our Crew. Are you a gamer who is passionate about delivering exceptional customer service to other gamers? Are you eager to network with talented professionals on one of the most well-known gaming brands? We're seeking dedicated, customer-focused individuals to join our dynamic talent network of Ticket & Chats Customer Support Mods!

• Project Hours (All Times Pacific): 10:30 AM - 2:00 PM PST (may change in line with daylight savings to 09:30-1:00pm PST)
• Commitment: 20 hours per week (weekend availability required - 7 hours between Sat and Sun)
• 90 days (as needed)
• Language: English

Qualifications

• A person with a great personality and team player attitude
• Comes to work ready to go and fully committed to surpassing expectations
• Has a knack for solving problems quickly and efficiently
• Fast learner, quick to adapt to change, understands how to navigate complexities, and is unafraid to speak up and share valuable insights
• Customer-friendly demeanor with a flexible attitude
• Reliable, trustworthy, and dependable
• Experience with high volume customer service
• Experience and fluency in English writing
• Advanced typing skills - minimum 40 wpm
• Experience with web-based research
• Experience working with company escalation policy

Requirements

• A dedicated laptop or desktop with Windows 11 or newer
• Minimum of 8 GB RAM
• Reliable internet connection
• High-quality headset with noise-canceling microphone
• Quiet, distraction-free workspace for taking calls
• Willingness to install ModSquad security software and enable two-factor authentication on both your device and mobile phone

Benefits

• ModSquad has been reinventing the Customer Experience Services industry since 2007.
• Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services.
• We work with startups and Fortune 500 companies and everything in between.
• Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and many others.
• We support over 50 languages in more than 90 countries.
• Primarily a remote company.

Company Description

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulations.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.