[Hiring] Customer Support B2B - Night Shift @Fourvenues

Role Description

Your mission includes:

• Continuous learning of the product and its verticals (POS, Cashless, Box Office, etc.), as well as the context of each market, promoter, and venue.
• Proactive management of relationships with promoters and venues to optimize their use of the platform.
• Agile and efficient use of internal and external tools (Slack, Google Workspace, HubSpot, Aircall, Notion, etc.) guaranteeing compliance with the department's SLAs.
• Analysis and optimization of client configurations to detect bottlenecks and improve performance and end-user experience.
• Clear and documented internal communication to ensure correct escalation of incidents and continuity between shifts.
• Active collaboration with Product and Engineering teams to report bugs, suggest improvements, and drive product evolution.
• Accurate identification of customer needs and implementation of effective, simple, and scalable solutions.

Qualifications

• 1–2 years of proven experience in Customer Support or Customer Success roles, ideally in SaaS or B2B tech environments.
• Proficiency in English and a strong ability to learn other languages.
• Degree in Communication, Business Administration (ADE), Tourism, or Marketing, or background/experience in technical support.
• Availability for rotating shifts (4x3x2), including weekends and holidays.

Requirements

• Exceptional oral and written communication skills, with the ability to explain complex technical concepts in a clear and simple manner.
• Maintain calmness and empathy in high-pressure situations.
• Strong command of Google Workspace or equivalent tools.
• Valued experience with CRMs (Hubspot) and ticketing platforms (Zendesk, Freshdesk, etc.).
• Autonomy and critical prioritization: self-management skills, focus on results, and efficient management of high volumes of inquiries.
• Critical thinking: structured problem analysis, root-cause investigation, and adaptation to new approaches.
• Flexibility and adaptation to change: willingness to work in dynamic and constantly evolving environments.

Benefits

• Salary based on candidate's skills and experience.
• Annual bonuses for those who significantly contribute to Fourvenues' success.
• A vision and team that will inspire you to excel and reach the next level in your career development.
• Continuous training to stay at the forefront of technology and grow your skills through regular internal training.
• MacBook laptop and high-resolution monitors to maximize your potential.
• Private health insurance to promote your peace of mind and well-being.
• Optional flexible benefits plan, such as dining, childcare, transportation, and discounts with major brands.
• Extra vacation days for special occasions like birthdays, holidays, or unique events.